Returns and Refunds Policy

Effective Date: March 1, 2026

Thank you for shopping with Pure Potions. Because many of our products are handmade and made with natural ingredients, we want to ensure both product safety and customer satisfaction.

Returns

Due to the nature of our products, we are unable to accept returns on opened or used items for health and safety reasons. However, if you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order, and we will gladly work with you to resolve the issue.

To request assistance, please email us at info@purepotionsbtn.com with:

Your order number

A description of the issue

Photos of the damaged or incorrect item (if applicable)

Refunds

Refunds may be issued in the following situations:

The product arrives damaged

You receive the wrong item

Your order cannot be fulfilled

If approved, refunds will be processed to your original method of payment within 5–10 business days.

Exchanges

At this time, we do not offer direct exchanges. If there is a problem with your order, please contact us and we will help find the best solution.

Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.

Shipping Issues

Once an order has been shipped, Pure Potions is not responsible for delays caused by shipping carriers. If a package is lost or significantly delayed, please contact us and we will assist you in working with the carrier.

Contact Us

If you have any questions regarding your order, please contact us at:

Pure Potions
info@purepotionsbtn.com

We truly appreciate your support of our handmade, natural products and are committed to providing the best possible customer experience.